Trascastillo Return Policy

At Trascastillo, we strive to provide high-quality products and exceptional services to our customers. However, we understand that situations may arise where customers need to make returns. Below we detail our return policy to ensure a fair and transparent shopping experience.

1. General Return Conditions:

to. Return Period: Customers have a period of 14 hours from receipt of the product to begin the return process.

b. Product Condition: Products must be returned in their original, unused condition with all original labels and packaging.

c. Exclusions: Some products may be excluded from the return policy due to hygiene, safety or final offers reasons. These products will be clearly identified in the product description.

2. Return Process:

to. Return Notification: Customers must notify their intention to return a product through our email: reimbursements@trascastillo.mx.

b. Return Approval: Trascastillo will review each return request and contact the customer to approve or deny the return.

c. Return Instructions: If approved, we will provide detailed instructions on how to return the product, including the shipping address and any necessary documentation.

3. Refunds and Exchanges:

to. Refund: Once we receive the returned product and verify its condition, we will process the refund to the customer's original payment method.

b. Exchanges: If the customer prefers a product exchange instead of a refund, the option to select an alternative product of equal or lesser value will be offered.

4. Return Costs:

to. Customer Responsibility: Return shipping costs will be the customer's responsibility, unless the return is the result of an error on the part of Trascastillo.

5. Customer Service:

We are committed to providing exceptional customer service. If you have any questions about our return policy or need additional assistance, do not hesitate to contact our customer service team at contacto@trascastillo.mx.

We appreciate your understanding and collaboration with our return policy. At Trascastillo, we value our customer satisfaction and work hard to ensure a positive shopping experience.

Trascastillo Privacy Policy

Effective Date: November 23, 2023

At Trascastillo, we are committed to protecting and respecting your privacy. This privacy policy describes how we collect, use and protect the personal information that you provide to us when you use our website.

1. Information We Collect:

to. Contact Information: We collect your name, email address, and phone number when you register on our website, make a purchase, or subscribe to our newsletter.

b. Payment Information: When you make a purchase, we collect information necessary to process your payment, such as credit or debit card details or PayPal account information.

c. Shipping Information: To process and ship your orders, we collect your shipping address.

d. Automatic Information: We may automatically collect information about your visit to our website, including your IP address, browser type, pages visited, and time of visit. This information is collected anonymously and used to improve user experience and site functionality.

2. Use of Information:

to. Order Processing: We use the information provided to process and ship your orders, as well as to contact you regarding your purchase.

b. Communication: We may use your contact information to send you updates about your order, promotional information about our products and special offers.

c. Service Improvement: Information collected automatically is used to analyze user behavior and improve the functionality and content of our website.

3. Information Protection:

to. Security: We implement security measures to protect your personal information against unauthorized access, disclosure, alteration and destruction.

b. Service Providers: We work with trusted service providers who also implement security measures to protect customer information.

4. Disclosure of Information:

to. Third Parties: We do not sell, trade or transfer your personal information to third parties without your consent, except as necessary to fulfill the purposes described above or when required by law.

5. Your Rights:

to. Access and Control: You have the right to access, correct, delete and limit the processing of your personal information. You can exercise these rights by contacting us using the details provided at the end of this policy.

6. Policy Changes:

We reserve the right to update this privacy policy at any time. Any significant changes will be communicated through our website.

By using our website, you agree to the terms of this privacy policy. If you have any questions or concerns about how we handle your personal information, do not hesitate to contact us at contacto@trascastillo.mx

Trascastillo Terms of Service

Effective Date: November 23, 2023

Please read these Terms of Service carefully before using the services provided by Trascastillo. By accessing or using our website and its services, you agree to be bound by these terms. If you do not agree with any of these terms, please do not use our services.

1. Use of the Website:

to. Registration: To access certain features of the website, you may be required to register and provide personal information. It is your responsibility to maintain the confidentiality of your account and password.

b. Appropriate Use: You agree to use the Trascastillo website and services legally, ethically and in accordance with these terms.

2. Purchases and Payments:

to. Payment Information: By making a purchase, you warrant that the payment information provided is accurate and complete.

b. Order Confirmation: Confirmation of receipt of the order does not constitute acceptance of your order. We reserve the right to accept or reject your order for any reason at any time.

c. Prices: Product prices are subject to change without prior notice. The prices published at the time of purchase will apply.

3. Shipping and Deliveries:

to. Shipping Address: It is your responsibility to provide an accurate and up-to-date shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer.

b. Delays: We endeavor to meet delivery times, but we do not guarantee specific times and are not responsible for delays caused by circumstances beyond our control.

4. Return Policy:

Please see our Returns Policy [link to returns policy] for detailed information on how to handle returns and refunds.

5. Intellectual Property:

to. Copyright: All content on the website, including text, images, logos and designs, is protected by copyright and other intellectual property rights.

b. License to Use: We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes.

6. Limitation of Liability:

to. Use at Your Own Risk: Use of the website and services is at your own risk. We do not guarantee that the website will be secure, error-free or that it will operate without interruptions.

7. Changes to the Terms of Service:

We reserve the right to update, change or replace any part of these Terms of Service at any time. The effective date will be indicated at the beginning of these terms.

By using our services, you agree to these terms. If you have any questions or concerns, contact us through contacto@trascastillo.mx.

Trascastillo Shipping Policy

Effective Date: November 23, 2023

We appreciate your interest in Trascastillo. This Shipping Policy details the conditions and terms related to the delivery of the products you purchase through our website.

1. Delivery Areas:

We ship to the Mexican Republic. If your location is not included in this list, please contact us to explore possible solutions.

2. Order Processing:

to. Processing Time: Orders will be processed within 3 business days from the date of purchase, unless otherwise indicated during the checkout process.

b. Shipping Confirmation: We will send you a shipping confirmation email once your order has been dispatched, providing relevant details such as the tracking number and estimated delivery date.

3. Shipping Options:

to. Shipping Methods: We offer standard, priority and shipping options for products of excessive dimensions or weight. Delivery costs and times will vary depending on the method selected and the recipient's location.

b. Shipping Companies: We collaborate with various national and international companies to guarantee a reliable service.

4. Shipping Costs:

to. Rates: Shipping costs will be calculated during the checkout process and will be based on the recipient's location and the shipping method selected.

b. Free Shipping Promotions: We may offer free shipping promotions under certain circumstances and periods. These promotions will be clearly indicated during the purchasing process.

5. Delivery Times:

to. Estimates: Delivery time estimates are provided during the purchasing process and may vary depending on location and weather conditions.

b. Delays: We are not responsible for delays caused by circumstances beyond our control, such as natural disasters, transportation problems or similar events.

6. Shipping Address:

It is the customer's responsibility to provide an accurate and complete shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer.

7. Shipment Tracking:

We provide tracking information so you can track your order during the delivery process. If you encounter any problems with tracking, please contact us for assistance.

For additional information about our Shipping Policy, please contact us at contacto@trascastillo.mx

Lifetime Discount Terms and Conditions

Effective date: November 20, 2023 - February 1, 2024 or until there are 100 subscribers. Whichever happens first.

1. Discount Eligibility:
   to. The lifetime discount will be applied to customers who meet the requirements specified in the promotion.
   b. Eligibility is subject to review and change by Trascastillo.
2. Discount Application:
   to. The discount will be applied manually by the customer in each transaction made on the trascastillo.mx website.
   b. The lifetime discount is non-transferable and only applies to the registered customer's account.
3. Modification or Cancellation of the Discount:
   to. Trascastillo reserves the right to modify, suspend or cancel the lifetime discount at any time and without prior notice.
   b. Changes to the terms and conditions will be effective immediately upon publication on the website.
4. Unauthorized use:
   to. Any attempt to use the discount in a fraudulent or unauthorized manner may result in cancellation of the discount and the user's account.
5. Terms of use:
   to. The lifetime discount can only be used for purchases on trascastillo.mx and is not transferable to other platforms or services.
   b. Lifetime discount cannot be combined with other offers unless otherwise specified.
6. Discount Duration:
   to. The lifetime discount will be valid for the duration specified in the promotion, unless modified or canceled as set out in these terms and conditions.
7. Responsibility:
   to. Trascastillo is not responsible for any loss, damage or expense resulting from the use or inability to use the lifetime discount.
8. Account information:
   to. Customer is responsible for keeping their account information up to date and accurate to ensure continued applicability of the lifetime discount.
9. Acceptance of Terms:
   to. Your continued use of Trascastillo.mx after any modification of these terms and conditions will be considered acceptance of such changes.

These terms and conditions constitute a legal agreement between Trascastillo and the user. By availing the lifetime discount, the customer agrees to comply with these terms and conditions.